Good cashier training is critical to your business running smoothly. The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers.

1. Casino Cage Cashier Skills
2. Casino Cage Cashier Job Description

Here are 16 proven techniques for getting more tips and bigger tips. Sell a Bigger Total Bill. Not surprisingly, the biggest factor affecting tip size was the total size of the bill, Lynn’s research confirmed. That’s why you’ll generally make more waiting tables at an expensive restaurant than at one with lower prices. For games with live dealers, you can average about 15-20% of the amount you spent on your chips during your entire session. You can either tip outright or tip by placing bets for your dealer. For games without a live dealer, such as video poker or slots, tip the cashier or slot attendant who assists you. Depending on the casino, the cage cashier may also handle cash advances or work as the point person on that aspect. This can involve securing credit card information and documentation from the. If you're doing well and winning money, you should throw the dealer a tip between $1-5 once in a while. It's entirely up to you whether you tip during the action or when you leave the table. If you tip when you leave the table, you should tip between 2 percent to 5 percent of your winnings. If you're on a losing streak, you can tip less often.

So it’s important to provide comprehensive cash register training for any employee who might use a point of sale or process payments. The cash register training tips below will help you train cashiers for better efficiency, smoother onboarding, fraud reduction, and handling angry customers effectively.

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Cashier training tips for efficiency

Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand. The following cash register training tips help streamline the checkout process, which is good for customers and your business’s bottom line.

• Use a point of sale (POS) that’s easy to use and can be tailored to your business. Square’s secure, free POS app is designed for speed and ease of use, and runs on Apple and Android devices.
• Select a POS register that syncs flawlessly with your software to create an effortless process for your customer
• Purchase a bar code scanner if you have high product volume.
• If you use paper receipts, show your cashier how to load a new receipt roll and let them practice so they don’t fumble while ringing up a customer. Or better still, switch to a POS with digital receipts.
• When giving change, train cashiers to hand customers coins first and then bills. If you put coins on top of bills, they can slide off onto the floor.

Casino Cage Cashier Skills

Cash register training tips to improve onboarding

A well-thought-out cashier training helps your new cashiers operate the register with confidence, giving them the tools they need to take customers’ payments and reduce their reliance on other staff.

• Have your best cashier run your cash register training and let your new hires shadow them before they’re given the reins.
• Run your business with point-of-sale software that’s intuitive to use. (Check out the video of how Jack’s BBQ in Nashville switched to Square’s POS overnight and knocked out cashier training in 30 minutes.)
• Run your cashier training during a slow time in the day. Practice making purchases, going through the entire payment flow. Have each new hire cancel transactions to practice issuing refunds.
• Cover less frequent transaction types, like selling or redeeming gift cards and accepting personal checks, as part of your cash register training.
• Give cashiers a sheet with PLUs to take home and memorize.

Cash register training tips to reduce fraud

To protect your business, your cashier training should include money-handling best practices and tips to reduce fraud.

• Explain how much money is in the float at the start of each shift as well as the process for counting money at the beginning and end of each shift. For example, who unlocks the safe and who signs off on the money?
• Many businesses set expectations that if the cash register is more than $3 under or over what it should be, there’s an investigation. Decide your business’s tolerance for cash shortages and communicate it to your cashiers.
• Create a cash-handling policy and have your cashiers sign it.
• Teach the basics of how to spot counterfeit money in your cashier training.
• Inspect all bills larger than $20 for signs of counterfeit. (Interestingly, $20 bills are the most counterfeited denomination in the U.S.)
• Always dip chip cards. If you swipe EMV chip cards, your business could be on the hook for some kinds of fraud.
• Have a credit card processing system that checks the CVV for keyed-in payments to help guard against cloned magstripe cards.
• If your drawer is full of new bills, crinkle them a little to avoid accidentally overpaying a customer.
• It’s good practice for cashiers to say a bill’s denomination out loud when a customer hands it to them. (“Out of twenty?”) This helps avoid honest mistakes and fraud. (“Wait, I gave you a fifty!”)
• Similarly, if it’s not too busy, it’s a good idea for cashiers to count change back to customers. (“That’s ten, fifteen, sixteen dollars and ten cents.”)
• Use a POS that lets you manage employee access so more sensitive business information is password protected and only accessible to managers or certain senior employees. Square’s point of sale and retail POS system has secure employee permissions.
• Teach the rules of PCI compliance. This is especially important if cashiers accept credit card information over the phone or keep paper records. To make sure you’re compliant, use a secure system like our Card on File payments or Virtual Terminal to safely store or bill credit cards for repeat clients.

Cashier training tips for handling angry customers

Despite your staff’s best efforts, sometimes things go wrong with your POS or cash register and customers get angry. Have a clear, approved way of handling upset customers.

Take cues from Nonviolent Communication, a communication technique that focuses on active listening and empathy. During cash register training, discuss the process and role play — first with the new hire as the angry customer and the experienced cashier demonstrating how to defuse the situation. Then switch roles. Offer constructive feedback afterwards.

These tips will help your staff handle angry customers:

• Stay calm. This is a tough one, especially if someone is yelling at you. Take deep breaths and remember not to take it personally.
• Be an active listener. Angry customers have something to get off their chest, so before jumping in with solutions, hear what they have to say. Use good, open body language, including sitting or standing up straight with your arms uncrossed, and maintain good eye contact.
• Echo and get clarification. Repeat the customer’s key complaint back to them so you make sure you understand what they’re unhappy about. (“So I’m hearing you say that you bought a muffin here and when you took it home you noticed it was moldy. Is that right?”)
• Empathize. Put yourself in the customer’s shoes and let them know you understand how they feel. (“That sounds really frustrating. If I was looking forward to eating something I’d just bought and it was already bad, I’d be really annoyed, too.”)
• Apologize. Say you’re sorry, even if their complaint seems trivial. It’s a big deal to them, otherwise they wouldn’t be upset about it, and you want to keep them as a customer. (“I’m so sorry this happened to you. Let’s see what we can do to make it right.”)
• Offer a solution. The solution will depend on the severity of the problem and your business’s policies. If someone bought a product that didn’t work, you can give them a refund or offer them a similar product to replace it. In the case of the muffin, you can offer them a fresh one and throw in a free coffee. You can also ask the customer what they would like you to do to help make amends. (Know what you’re allowed to offer on your own and what you’d need manager approval for.)
• Know when to get help. If the situation escalates, get a more senior employee, such as the shift manager, to help resolve things.
• Take a breather. Once the situation has been taken care of and the customer has left, it’s a good idea to take a couple of minutes to calm down. A few minutes of down time, like a walk around the block or a quick chat with coworkers, can help you bounce back emotionally and feel ready to get back to helping customers.

Now that you’re armed with these cash register training tips, you should be able to organize a comprehensive cashier training and get your new hire quickly up to speed and ready to accept payments.

Casino change cashiers work in gaming cages changing cash into gaming chips and is the central depositing location for cash at a casino. A casino prefers employees who have money changing experience and these positions require a background investigation.

In this free career guide, you will learn how to have a successful career as a Casino change cashier.

Casino Change Cashier Summary

• Most employers prefer applicants who have at least a high school diploma and experience in handling money or previous casino employment.
• Workers need a license, which requires a background investigation.
• Employment is projected to decline rapidly.
• Jobseekers are expected to face competition.

Working as a Gaming Cage Worker

Gaming cage workers and gaming change persons and booth cashiers work in casinos and other gaming establishments. The “cage” where these workers can be found is the central depository for money, gaming chips, and paperwork necessary to support casino play.

Gaming cage workers and gaming change persons and booth cashiers carry out a wide range of financial transactions and handle any paperwork that may be required. Gaming cage workers, known as cage cashiers, exchange patrons’ chips, tickets, and tokens for cash. Gaming change persons and booth cashiers work in booths and process credit card cash advances and wire transfers and cash checks for patrons. Both cage workers and booth cashiers may sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons. Additionally, some cage workers may perform credit checks and verify credit references for people who want to open a house credit account. They may use cash registers, adding machines, or computers to calculate and record transactions. At the end of their shift, cage workers and booth cashiers must balance the books.

Because gaming establishments are closely scrutinized, cage workers and booth cashiers must follow a number of rules and regulations related to their handling of money. For example, they monitor large cash transactions and report these transactions to the Internal Revenue Service to help enforce tax regulations and prevent money laundering. Also, in determining when to extend credit or cash a check, cage workers must follow detailed procedures.

Work environment. The atmosphere in casinos is often considered glamorous. However, casino work also can be physically demanding. The occupation requires workers to stand for long periods, with constant reaching and grabbing for money, chips, and tickets. Sometimes cage workers and booth cashiers may be expected to lift and carry relatively heavy items. The casino atmosphere exposes workers to certain hazards, such as cigarette, cigar, and pipe smoke. Noise from slot machines, gaming tables, and talking workers and patrons may be distracting to some, although workers wear protective headgear in areas where loud machinery is used to count money.

Most casinos are open 24 hours a day, 7 days a week, and offer three staggered shifts. Casinos typically require cage workers to work nights, weekends, and holidays.

Training, Other Qualifications, and Advancement

Although there are no mandatory education requirements, gaming cage workers and gaming change persons and booth cashiers typically receive on-the-job training and are licensed by a regulatory agency, such as a State casino control board or commission.

Education and training. There usually are no minimum educational requirements, although most employers prefer at least a high school diploma or the equivalent.

Once hired gaming cage workers and gaming change persons and booth cashiers usually receive on-the-job training. Under the guidance of a supervisor or other senior worker, new employees learn company procedures. Some formal classroom training also may be necessary, such as training in specific gaming regulations and procedures.

Casino Cage Cashier Job Description

Licensure. All gaming workers are required to have a license issued by a regulatory agency, such as a State casino control board or commission. Applicants for a license must provide photo identification and pay a fee. Some States may require gaming cage workers to be residents of that State. Age requirements vary by State. The licensing application process also includes a background investigation and drug test.

Other qualifications. Experience in handling money or previous casino employment is preferred. Prospective workers are sometimes required to pass a basic math test, and they must be careful, orderly, and detail oriented in order to avoid making errors and to recognize errors made by others. These workers also should be discreet and trustworthy because they frequently come in contact with confidential material such as a patron’s credit information. Good customer service skills and computer proficiency also are necessary for this occupation. Each casino establishes its own requirements for education, training, and experience.

Advancement. Advancement opportunities in casino gaming depend less on workers’ previous casino duties and titles than on their ability and eagerness to learn new jobs. For example, in addition to advancement opportunities available in the cage, such as promotion to head cage cashier or supervisor, cage workers and booth cashiers may advance onto the floor and become dealers or supervisors.

Employment as a Casino Change Cashier

Gaming cage workers held about 16,900 jobs, and gaming change persons and booth cashiers held about 22,300 jobs, in 2008. All of these individuals work in establishments that offer gaming; employment is concentrated in Nevada, California, Washington, and Mississippi. However, numerous States have legalized gambling, and gaming establishments can now be found in many parts of the country.

Job Outlook

Employment of gaming cage workers and gaming change persons and booth cashiers is projected to decline rapidly through 2018. Jobseekers are expected to face competition because the number of applicants is likely to exceed the number of openings.

Employment change. Employment of gaming cage workers and gaming change persons and booth cashiers is expected to decrease rapidly by about 10 percent between 2008 and 2018. Gaming cage workers and gaming change persons and booth cashiers will experience employment declines as casinos increasingly automate transactions, reducing the amount of cash handled by employees. For example, self-serve cash-out and change machines are common, along with automated teller machines. In addition, most slot machines are now able to make payouts in tickets instead of coins. Tickets can be read by other slot machines and the amount on the ticket transferred to the new machine, or tickets can be read by self-serve machines that allow players to cash out without ever going to the cage. Known as ticket-in, ticket-out game play, these technologies reduce the number of cash transactions needed to play and speed up the exchange process, which means that fewer workers are needed to handle the cage than in the past. In addition, such machines have eliminated the need to have booths and change persons on the slots floor at many casinos. However, many gaming cage workers and gaming change persons and booth cashiers likely will be given opportunities by their employers to transfer to other occupations related to customer service.

Job prospects. Some openings will result from high turnover in these occupations caused by the high level of scrutiny workers receive and the need to be accurate. However, jobseekers are expected to face competition because the number of applicants is likely to exceed the number of openings. People with good mathematics abilities, previous casino experience, some background in accounting or bookkeeping, and good customer service skills should have the best opportunities.

Projections Data

Earnings for Casino Change Cashiers

Wages for gaming cage workers and gaming change persons and booth cashiers vary according to level of experience, training, location, and size of the gaming establishment. Median hourly wages of gaming cage workers were $11.97 in May 2008. The middle 50 percent earned between $10.09 and $14.66 an hour. The lowest 10 percent earned less than $8.66, and the highest 10 percent earned more than $17.35 an hour.

Median hourly wages of gaming change persons and booth cashiers were $10.57 in May 2008. The middle 50 percent earned between $8.60 and $13.11 an hour. The lowest 10 percent earned less than $7.48, and the highest 10 percent earned more than $15.41 an hour.